Terms and Policy

• Terms of Service• Privacy Policy

Terms of Service

The website available at pet-ai.com, including any of its subdomains or sections ('Website') is operated by Fotocolor.AI, S.R.L ('Pet-ai' or 'us'), a limited liability company incorporated in Italy and registered in the Mercantile Registry of Milano (CCIAA), n . T 533077772 with Italian Tax Identification number 13136880963 and registered office at Via san senatore 8, 20122 Milano, Lombardia, Italia. You can contact Pet-ai team at support@pet-ai.com (also for the single point of contact purposes, if applicable).

These terms and conditions (Terms) govern the access, browsing and use of the Website by the users ('User' or 'Users, as applicable, or 'you'), as well as the services provided through the Website in connection with the training and generation (as defined later on) of illustrations, graphic designs, photographs and any other type of images permitted for such purposes ('Services).

By accessing and using the Website, you fully accept and agree to be bound by these Terms. We may modify these Terms from time to time. In such a case, we will provide a notice to you by publishing the most current version. If we make any material change to these Terms, we will provide additional notice to you, such as by sending you an email or displaying a prominent notice on our Website. By continuing to use the Website after any changes come into effect, you agree to the revised Terms. If you do not wish to accept the revised Terms, you can close your Account (as defined later on), without limiting imperative conditions under applicable regulations.

Some of the Services may be subject to specific conditions or instructions, which will complete or, if they are contrary to the provisions herein, will replace the content of these Terms, and which must be accepted by the User before starting the provision of the corresponding Service.

Likewise, with regard to the collections and use of the personal data, the Privacy Policy shall apply.

1_ Services offered

Through the Services, the User may upload illustrations, graphic designs, photographs and any other type of images, in any format allowed by the Website from time to time ('Input'), so that they can be and/or edited, transformed, trained on, through AI-powered tools according to the ('Output', or 'to Train', or 'to Generate' as applicable) according to the User’s instructions or prompts entered into the Service as provided in the Website ('Instructions') (hereinafter, the Input, Output and Instructions shall be collectively referred as the 'Assets'), being the User the sole and exclusive responsible for the content and use of the Assets. The Services are provided in accordance with the description, information and features provided on the Website or otherwise by Pet-ai, and may be modified, updated or deleted, in whole or in part, at any time.

Unless otherwise stated, any modification of the Services or any new Services offered by Pet-ai through the Website, shall be subject to these Terms.

To use the Services, the User must have access to the Internet and pay the costs arising from such access, as well as have the necessary equipment for this purpose. It is the sole responsibility of the User to verify, prior to contracting, the functionalities of the Services, as well as the suitability to meet their needs and that the User has the necessary equipment and software for it, assuming the necessary expenses for this purpose.

Users are responsible for ensuring that any data or content they upload (such as images or designs) complies with applicable laws (intellectual property, privacy, etc.) and does not infringe on third-party rights. Users agree that the Service is intended solely for the purpose of creating AI models of your pet or other of other individuals pets for whom you have obtained explicit consent. Users acknowledge and agree that when creating AI models of other individuals pets, they must have their express permission to use their photos and to create, train, and generate AI-generated images of their pet.

2_ Registration

To contract the Services, you must register, creating an account on the Website ('Account') by signing in with your email account or social media account, as allowed by the Website from time to time. Important: the User must be of legal age.

The User undertakes to provide all the mandatory information required for the registration and also acknowledges that such information is authentic, truthful, and up to date. Should the User provide false, outdated or incomplete information, or should Pet-ai have reasons to suspect that registration is fraudulent, Pet-ai reserves the right to suspend or cancel the User’s Account.

By registering, the User undertakes to comply with the following rules:

-The Account will be used in the event that any notification is necessary.

-Third parties should not be allowed to access to the User's Account, nor should a third party's Account be used.

-The User is solely responsible for what is done from his/her respective Account. If you suspect that a third party is using your Account, you must immediately inform Pet-ai.

-Pet-ai may suspend or cancel the User's Account if it considers that it has breached these Terms or if there is any security risk.

3_ Use of the Services

The User agrees to access and use the Services only in accordance with these Terms and in good faith, and not to use the Services negligently or to perform or suggest activities prohibited by law or that violate the rights of third parties.

The User shall refrain from interfering with the Services and, in particular, from impersonating a third party. Likewise, the User undertakes not to perform any act that damages, disables or overloads, impairs or prevents the normal use of the Services or the Website, which affects its security or that hinders or interferes with it.

Access to the Services by robots, spiders or any other device, program, mobile application or tool to access, copy or control any part of the Website, that is contrary to normal exploitation or that unjustifiably limits the interests of Pet-ai or of other Users is prohibited. Likewise, it is prohibited to obtain or attempt to obtain the contents of the Website or to use the Services, using means or techniques different from those that imply the usual way of use or those expressly authorized by Pet-ai.

The User undertakes not to carry out any conduct that could damage the image, interests, and rights of Pet-ai, other Users or third parties

By way of example and without limitation, it is prohibited to provide to the Services Inputs and/or Instructions or use any Outputs:

-For purposes that are unlawful, misleading, false, deceptive, harmful, threatening, abusive, harassing, defamatory, contrary to morals or public order (including, without limitation, those linked to pornography), to generate spam, nudity or obscene gestures, or that involve an illegal activity or are contrary to the principles of good faith;

-That infringe any intellectual property of any third party, as well as the image or name of any person or any private or confidential information in connection with it;

-That include viruses, worms or any type of code that is destructive in nature or that affects the security of any other User, network or systems.

-To generate political content, including for dissemination in electoral campaigns by trying to pass off a situation that hasn't occurred as real without identifying it as a joke (the right to parody/humor is maintained as long as it is clearly specified that it is not a real image/video);

-That, in general, are contrary to the principles of legality, protection of human dignity, protection of minors, protection of public order, protection of privacy and intellectual and industrial property rights; or

-That are contrary to the provisions of these Terms or to any specifications and conditions established by Pet-ai.

Regarding the Assets, Pet-ai only exercises a merely technical, neutral and automatic role, without having any effective control over them. The User acknowledges and agrees that Pet-ai does not endorse, warrant or approve any Asset, expressly excluding any liability in such regard.

We (Pet-ai) are distributors (not publishers) of the content supplied by Users. Accordingly, we have no more editorial control over this content than does a public library. Any opinions, advice, statements, services, offers or other information or content made available by members, visitors and other third parties are those of the respective author(s) and we are not responsible for any material posted by third parties. We cannot and do not endorse it in any way, we expressly disclaim any liability associated with material posted by third parties.

Without prejudice to the fact that Pet-ai is not obliged to perform general oversight of the Assets, Pet-ai may modify or delete, in whole or in part and at any time, any Asset that, in its opinion, violates these Terms or may be offensive, illegal or infringing on the rights of third parties.

If you wish to make any queries regarding an Asset or believe that it violates any right, does not comply with these Terms or is inappropriate, you may contact us at support@pet-ai.com. Our team will analyze the situation with due diligence and, in case we consider that the reported content violates these Terms or is contrary to applicable regulations, Pet-ai will proceed to remove such Asset as soon as possible.

4_ Contracting the Services

4.1_ Procedure for contracting the Services

The Services shall be subject to remuneration as provided on the Website.

In particular, to enjoy the Services, the User shall need to purchase a subscription ('Subscription'), with the number of monthly tokens that can be used by the User to Train / Generate the Inputs ('Tokens'). The description, pricing, term, number of Tokens, conditions, and characteristics of each Subscription are provided on the Website and prior to its purchase by the User.

Prices include VAT or indirect taxes applicable to Services, unless otherwise stated in the Website.

Pet-ai reserves the right to modify the prices applicable to the Services at any time before any purchase. Such modifications will be published on the Website. If the modification applies to the price for the renewal of any Subscription, it shall be duly notified before renewal, so the User is able to cancel it.

Payment of the price will be made by the means of payment accepted at any time on the Website. Pet-ai uses secure payment gateways. Pet-ai does not store, process or transmit payment data relating to the card itself or to the cardholder (such as card number, cardholder, expiration date, service code, electronic signature or authentication code of the cardholder, or bank account associated with the card). The payment entity will manage the payment according to the conditions the User has contracted for international purchases, which may imply that the value is modified according to the exchange rates applied or that the User is charged in a currency other than the one selected.

In the event the payment is declined. Pet-ai may attempt to process the transaction again under the same conditions as the transaction was initiated by the User, within a few days of the User’s first attempt to purchase the Services. Where the payment is approved in such a circumstance, the User will receive an email confirming the successful completion of its transaction.

These Terms, as well as any particular conditions applicable to the Services may be printed by the User at any time before any purchase.

Once any Subscription has been purchased by a User, the Subscription will be automatically renewed for successive periods after those covered by the first payment or previous payments, and Pet-ai may make the corresponding charges, until its cancellation by the User in accordance with what is indicated below in the section 'Cancellation of the Services'.

The User will be informed in advance of the number of Tokens required to Train / Generate any Input and, upon confirmation of the Training / Generation by the User, such Tokens spent for the Training / Generation will be deducted from the total amount of available Tokens.

The amount of Tokens available at any time shall be disclosed in the Website.

Tokens Renewal

-Unused monthly/yearly Tokens does not roll over

-Tokens are automatically replenished when the subscription is renewed.

Tokens not used within the billing period in which they are assigned will not roll over to the next billing period. Tokens will be automatically replenished at the start of each billing period. For clarification purposes, it shall be understood that each billing period begins on the same day of the month in which the User contracted the relevant Subscription. If a monthly plan is selected, this will occur every month; if an annual plan is selected, this will occur every year. If this is not possible, the Tokens shall be replenished on the first day following or before the day that would have corresponded to the replenishment of Tokens.

4.2_ Right of withdrawal

You agree that Pet-ai provides you immediate access to a digital content as soon as you complete your purchase, without waiting the 14-day withdrawal period. Therefore, you expressly waive your right to withdraw from this purchase.

Pet-ai offers a free and paid Service. You can sign up for a monthly subscription, payable in euros, that will automatically renew on a monthly basis. You can stop using the Service and cancel your subscription at any time through the website or by emailing us at support@pet-ai.com. If you cancel your subscription, you will not receive a refund or credit for any amounts that have already been billed or paid. Pet-ai reserves the right to change its prices at any time. If you are on a subscription plan, changes to pricing will not apply until your next renewal.

Unless otherwise stated, your subscription fees (“Fees”) do not include federal, state, local, and foreign taxes, duties, and other similar assessments (“Taxes”). You are responsible for all Taxes associated with your purchase and we may invoice you for such Taxes. You agree to timely pay such Taxes and provide us with documentation showing the payment or additional evidence that we may reasonably require. If any amount of your Fees are past due, we may suspend your access to the Services after we provide you written notice of late payment. You may not create more than one account to benefit from the Free tier of our Services. If we believe you are not using the Free tier in good faith, we may charge you standard fees or stop providing access to the Services.

4.3_ Modification or cancellation of the Services

Cancellation

The User may request, at any time, the modification or cancellation of the Services through his/her Account&Balance section. The request for modification or cancellation will not affect the Services that have already been contracted and paid, which will continue to be provided until the end of the period already paid and the anticipated amounts will not be refunded, without prejudice to the provisions regarding the right of withdrawal. The User Tokens will be set to zero at the end of the current billing cycle. After account cancellation pet-ai will automatically deleted any information you provided to the website.

Switching Subscription Plans

To obtain more Tokens, the User may upgrade the contracted Subscription at any time in the Account&Balance section. When upgrading the Subscription, the upgrade will be effective immediately and the User will be offered a prorated price based on the use of the Subscription the User is upgrading from. Downgrades are always effective at the end of the current billing cycle

Termination

Pet-ai may terminate your access to all or any part of the Service at any time if you fail to comply with these Terms of Use, which may result in the forfeiture and destruction of all information associated with your account. Further, either party may terminate the Services for any reason and at any time upon written notice. If you wish to terminate your account, you may do so by following the instructions on the Service. Any fees paid hereunder are non-refundable. Upon any termination, all rights and licenses granted to you in this Agreement shall immediately terminate, but all provisions hereof which by their nature should survive termination shall survive termination, including, without limitation, warranty disclaimers, indemnity and limitations of liability.

5_ Intellectual property

5.1_ Pet-ai’s intellectual property

The elements, functionalities and utilities integrated within the Services and the Website, including any content and material regarding the same, are owned by or licensed to Pet-ai and are protected by the laws on intellectual or industrial property.

All content on our Website (whether past, present or future versions), as well as all of its functionalities, contents and elements are the property of Pet-ai or its licensors and are protected by intellectual property rights, including, without limitation, (i) trademarks, logos and trade names; (ii) the format of the Services offered by Pet-ai; and (iii) other forms of intellectual property.

You acknowledge that, outside of the authorized uses of the Website as provided below, the reproduction, distribution, public communication, modification or transformation of the Website, including without limitation the marketing, decompilation, disassembly, use of reverse engineering techniques or any other means to obtain the source code of the Website through which the Services are provided (except to the extent permitted by the applicable regulations), constitute an infringement of intellectual property rights owned by or licensed to Pet-ai, undertaking, consequently, not to perform any of the aforementioned actions.

Subject to compliance with these Terms, Pet-ai grants the User a non-exclusive, limited, revocable, personal and non-transferable authorization to use the Website only to access the Services, in accordance with these Terms and to the extent that the User is entitled to access them. Except for this authorization of use, Pet-ai reserves all intellectual property rights regarding the Services, the Website and other elements that compose them

5.2_ Content uploaded and generated by the User

The Services allow Users to upload and provide to the Website contents such as Inputs and Instructions in order to generate Outputs using AI-powered tools provided by Pet-ai.

These Terms do not grant Pet-ai any ownership to the content uploaded by the User or generated by the Services, except for the rights granted under these Terms that allow us to offer and improve the Services. In this regard, all content uploaded by the User and generated by the Services following the User’s Instructions is the sole and exclusive responsibility of the User and not of Pet-ai.

Pet-ai requires a license from the User with respect to the content of the Assets with the sole purposes of providing and improving the Services, comply with applicable law, enforce our Terms and keep our Services safe. Solely for this purpose and until you remove the content from the Services, you agree and acknowledge that by using the Services, you grant to Pet-ai, its successors, and assigns a indefinite, worldwide, unlimited, non-exclusive, sublicensable, free license to (i) use, host, store, scan, make a copy, search, classify, index, and (ii) reproduce, communicate, publicly display, distribute and transform (including, but not limited to Training, Generating, trimming, editing and adapting), the Assets. For clarification purposes, Pet-ai will not sell or advertise or make any commercial use of the contents of the Assets, in accordance with the provisions of these Terms.

Subject to the above license ,you own full copyright and other intellectual property of all the Assets. Pet-ai makes no representations or warranties with respect to the relevant law that might apply to you and it is you sole responsibility to ensure that you are duly authorized to make any use of the Assets. If you have any questions about any legal issue regarding the Services, please seek the assistance of a lawyer.

In case Pet-ai allow other Users of the Services to view Assets of other Users, by default, your Assets shall be private and not disclosed to third parties. Your Assets will only be viewable by others if you set them as public.

When providing any unsolicited concept, idea, suggestion or feedback through any medium (e.g. the feedback form, email or any other medium) ('Feedback'), you acknowledge and agree that such Feedback shall not be confidential or the property of the User, and Pet-ai shall not be responsible for the disclosure of such Feedback. Likewise, you hereby agree to grant Pet-ai, with respect to the Feedback, a worldwide, non-exclusive, perpetual, irrevocable, free, sublicensable and transferable license to incorporate, use, publish and exploit such Feedback for any purpose, commercial or otherwise, including, but not limited to, their incorporation into the Services or in any product or service of Pet-ai, without compensation or accountability in his/her favor.

6_ Pet-ai’s liability for the Services

The User shall be solely liable for any damages arising to Pet-ai or to any third party resulting from or related to any unlawful, unauthorized or improper access, or use of the Website, the Services or its contents in breach of these Terms, and undertake to hold Pet-ai and its administrators, personnel, agents and representatives harmless from any liability they may incur as a result of such breach.

To the full extent permitted by applicable law, you agree that in no event shall Pet-ai be liable for any direct, indirect, incidental, special, or consequential damages, including but not limited to, damages for loss of profits, goodwill, use, data, or other intangible losses (even if any Pet-ai has been advised of the possibility of such damages) arising out of or in connection with (a) the inability to use the Website or the Services (without limiting the cause, including our negligence), (b) statements or conduct of or transactions with Pet-ai or within the Services, (c) your use of the Services or the Website, or (d) any other matter relating to Pet-ai. Our liability to you or any third parties in any circumstance shall be limited to the greater of $10 or the amount of pricing, if any, you paid to us in the 12 months prior to the action that may give rise to liability.

Pet-ai may contain links to third-party websites/apps that are not owned or controlled by our company. We have no control over, and assume no responsibility for, the content, privacy policies, or practices of any third-party websites/apps. We strongly advise you to review the terms of service and privacy policy of any third-party website/apps that you visit.

Pet-ai software, the Website, the Services, and any of their other properties are provided 'as is', with all faults and without warranty of any kind, express or implied, including but not limited to the warranties of merchantability, fitness for a particular purpose and noninfringement. Should Pet-ai software, the Website, the Services, and any of their other properties prove to be defective, the User assumes the entire cost of all necessary servicing, repair or correction, to the maximum extent permitted by applicable law.

The User expressly understands and accepts that:

-The use of the Services is at his/her sole risk.

-To the fullest extent permitted by applicable regulations, Pet-ai makes no guarantee that the Services will meet any requirements; that the Services will not be uninterrupted, secure, updated or error-free; that the results that may be obtained from the use of the Services will be accurate, correct, reliable or useful for a specific purpose or activity; that the quality of any service, information or any other material acquired or obtained through the Services will meet any expectations; and that any error will be corrected.

-No data transmission over the Internet can be guaranteed as totally secure. Whilst we strive to protect such information we do not warrant and cannot ensure the security of information which you transmit to us. Accordingly, any information which you transmit to us is transmitted at your own risk.

By way of example, but not limited to, Pet-ai is not liable for damages that may arise from:

-Interruptions, viruses, technical problems, interferences, unavailability, power cuts, omissions or disconnections of the electronic system, the communications system or its equipment for reasons beyond Pet-ai’s control.

-Delays or unavailability in the use of the Services, the Website or traffic overloads on the Internet, in the communication network or the electricity grid.

-Third party actions.

-The unavailability of the Website or the Services due to maintenance or software updates.

-Any other scenario beyond Pet-ai’s control.

-Pet-ai does not guarantee constant availability of website or apps application access and accept no liability for down time or access failure due to circumstances beyond its reasonable control (including any failure by ISP or system provider).

No data transmission over the Internet can be guaranteed as totally secure. Whilst we strive to protect such information we do not warrant and cannot ensure the security of information which you transmit to us. Accordingly, any information which you transmit to us is transmitted at your own risk.

Pet-ai acts exclusively as a provider of the Services. The responsibility for the storage, use or, if any, publication through the Services of all Assets is exclusively the User’s who uploads, train, generate, stores or publishes them. In this regard, Pet-ai only exercises a merely technical, neutral and automatic role, without having any effective control over the Assets, expressly excluding any liability of Pet-ai relating to any Asset.

Jurisdiction and Applicable Law. This Legal Notice is governed by italian legislation. Users of The Service submit to the italian jurisdiction, expressly waiving any other jurisdiction that may correspond to them under the law.

7_ Termination

Pet-ai reserves the right to deny or withdraw access to the Website or the Services to a User, in the event that he/she fails or Pet-ai reasonably suspects that he/she violates these Terms, with a mere notification being sufficient to do so.

In such cases, Pet-ai will not incur any liability on account of the termination nor shall it be obliged to refund any amount that has been paid in advance. The User may terminate the Services and cancel the Account through the Website, following the procedure established at any time, and taking into account the provisions of the cancellation of the Services.

8_ Modifications

Pet-ai, may at any time and without incurring any liability, vary the content of the Website or the Services or interrupt the provision of all or some Services, without limitation other than those established by the applicable regulations.

9_ General

These Terms are subject to Italian Law and the Users submit to the jurisdiction of the Courts of Milano (Italy), expressly waiving any other jurisdiction that may correspond to them, unless the User’s condition (e.g. as a consumer) makes it mandatory to apply any other legislation or jurisdiction.

In the event that any of the provisions contained in these Terms is declared null and void, it will be withdrawn or replaced. In any case, such declaration of invalidity will not affect the validity of the other provisions contained in these Terms.

If applicable, in accordance with Article 14 of Regulation (EU) 524/2013, you are informed that the European Commission has an online dispute resolution platform available at the following link:.

Privacy Policy

Basic Information about Data Protection:

Controller

Fotocolor.Ai S.R.L. Via san senatore 20122, 8 Milano, Lombardia, Italia. Email: support@pet-ai.com

Website

https//pet-ai.com

Purposes and legal basis

Providing you with and managing our Services (Performance of contractual relationship)

• To improve Services, conduct surveys and prevent fraud and abuse (Legitimate interest)

• To send you commercial information about our Services (Legitimate interest or consent, as applicable)

• To answer queries, requests, suggestions, and complaints (Performance of contractual relationship, legitimate interest, or consent, as applicable)

Recipients

We will share your personal data with service providers who help or support us, with public administrations or those with whom we have a legal obligation. International transfers of user data may be made, always with sufficient guarantees to comply with the provisions of the applicable regulations.

International transfers of user data

May be made, always with sufficient guarantees to comply with the provisions of the applicable regulations.

Rights of the data subject

You have the right to access, rectify, erase, object, request limitation or portability or not be subject to automated individualized decisions of your personal data, as we explain in detail below. You can direct your request to support@pet-ai.com. You can also request the assistance of the data protection authority of the country you are based on through its website.

Additional information

For more information, we suggest that you read the full version of this Privacy Policy below. You can also consult our Terms of Service.

Your privacy is important to Fotocolor.ai S.R.L.. ('Pet-ai' or 'us'). This Privacy Policy explains how we collect, use and manage your personal data when you ('User' or 'you') browse our website https://pet-ai.com, including any of its subdomains or sections ('Website') or when you use our services through the Website ('Services').Pet-ai will process personal data in accordance with applicable data protection regulations.

We recommend that you read carefully this Privacy Policy before contracting our Services or browsing our Website. 1. What data we process and what are the purposes 1.1. Information obtained during the use of the Services by Users

We recommend that you read carefully this Privacy Policy before contracting our Services or browsing our Website.

1. What data we process and what are the purposes

1.1. Information obtained during the use of the Services by Users

During the registration process and the provision of the Services, Pet-ai may process personal data provided by Users, including:

Identification data which may vary depending on the selected authentication method.

Economic and transactional information (e.g. your payment details, information about your subscription to our Services, data provided in the scope of the provision of Services, etc).

These personal data are used by Pet-ai for the following purposes:

• Pet-ai may use the personal data described to provide the Services and carry out the maintenance and management of the contractual relationship, including the sending of notifications necessary for the proper provision of the Services. In this case, the legal basis for the processing of the described data is the performance of the contractual relationship between the User and Pet-ai for the provision of the Services.

• Pet-ai may also process personal data to manage and improve the Services, including the possibility of submitting alternatives or modifying the Services based on the use, responding to suggestions, conducting surveys and satisfaction analysis, as well as preventing fraud and abuse. The legal basis for the processing of the data described for this purpose will be the legitimate interest, since we understand that it is also beneficial for you because, on one hand, the purpose is to improve the User’s experience and offer higher quality Services and, on the other, performing the necessary checks to detect and prevent possible frauds or fraudulent uses allows us to implement measures to protect you against attempted fraud by third parties or misuse of our Services.

• Occasionally, Pet-ai may send commercial information and news to Users, where applicable, in relation to the contracted Services, as well as information regarding promotional activities carried out in relation to them. If you do not wish to receive certain commercial communications from us, you can click on the 'unsubscribe' link in the corresponding email or communicate it to us via support@pet-ai.com. The legal basis for the processing of personal data for this purpose is Pet-ai’s legitimate interest in informing Users about news and promotional actions related to the Services, unless Users inform Pet-ai that they do not wish to receive commercial communications. The legal basis may also be the consent of the User, in the event that the User has given its consent to Pet-ai to receive commercial communications.

• Pet-ai may process the data described to comply with the regulations that are applicable in each case and to respond to requests of the public authorities, in which case, the legal basis for the processing of the data will be the fulfillment of the legal obligation applicable to the case.

1.2. Information obtained through other contact means by users of the Website

Pet-ai may obtain personal data from users of the Website through Pet-ai’s e-mail address or Pet-ai’s team members’ contact addresses (including through social media) for the following purposes:

• To respond to queries, requests, suggestions or complaints. The personal data of users of the Website (for example, contact details or first and last name) received by Pet-ai through the means enabled for this purpose, will be used exclusively to respond to queries, requests, suggestions or complaints sent by users who access and browse the Website.

The legal basis for the processing of these data will be either:

• Pet-ai’s legitimate interest in responding to requests, suggestions or queries raised; or

• Compliance with legal obligations on our part, if the query is related to the exercise of the rights about which we inform you below.

2. How long we keep your personal data

On a general basis, personal data will be kept for the time necessary to fulfill the purpose for which they were collected and, afterwards, for the periods established by the applicable regulations to comply with legal obligations. In particular:

• When the legal basis for the processing of your personal data is the performance of the contractual relationship, we will process your data for the duration of such contractual relationship.

• The data processed to respond to queries, requests, suggestions or complaints, will be kept for as long as necessary to respond to such queries, requests, suggestions or complaints.

• The data processed to send you commercial communications will be processed until you request their cancellation in the receipt of said commercial communications.

• The information obtained to manage and improve the Services, including the possibility of conducting surveys and satisfaction analysis, as well as preventing fraud and abuse, will be treated punctually during the time in which we proceed to carry out a specific quality action or survey or until we anonymize your browsing data.

After the end of the retention periods, the data will be blocked for the period of time necessary to meet any type of liability, as required by the applicable regulations depending on the case (e.g. until the limitation of the liability that may arise from the regulations on data protection).

We may need to change this Privacy Statement and our notices from time to time. Any updates will be posted online with an effective date. Continued use of our services after the effective date of any changes constitutes acceptance of those changes.

3. To whom we provide your personal data

Pet-ai collaborates with some third party service providers who have access to our personal data and who process it on behalf of Pet-ai as a result of the provision of services. In its commitment to the privacy and protection of the Users’ data, Pet-ai will only choose companies that offer sufficient guarantees to apply appropriate technical and organizational measures, with which it will sign agreements that guarantee the protection of the rights of the data subjects, so that the processing is in accordance with the applicable legislation on data protection.

More specifically, Pet-ai will contract the provision of services by third-party providers that carry out their activity, by way of example and not limited, in the following sectors: financial services, IT and technology service providers, messaging service providers and digital marketing service providers. Examples include (Google-Analytics, Stripe).

If you are based in the European Economic Area (EEA), Switzerland or the United Kingdom, please note that we will transfer your personal data to recipients outside such territories for the purposes described in this Privacy Policy. If your personal data is transferred to a third country, that third country may not offer the same level of data protection as your home country. However, we transfer personal data pursuant to applicable data protection laws. To transfer your personal data outside of the EEA, Switzerland or the UK, we rely on the European Commission’s adequacy decisions on certain countries and, for other jurisdictions, we rely on the Standard Contractual Clauses at the link: Standard Contractual Clauses (SCC).

4. What are your rights as a data subject

We inform you that in accordance with current legislation you have the right to exercise your rights of access, rectification, as well as the right to erasure or object, limitation of processing, the right to the portability of your data and the right to withdraw the consent for the processing of personal data that you have consented to at any time, proving your identity (by copy of ID card or equivalent) at the following address: Via san senatore 8, 20122, Milano, Lombardia, Italia or by sending an email to support@pet-ai.com.

If you believe that Pet-ai has not respected any of the aforementioned rights, you have the right to contact the data protection authority of the country you are based on through its official website.